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Agent Framework

Agent Framework

Agent Framework documentation

Customer Support Agents
8.5 /10
Open Source

Last Updated

2026-06-16

GitHub Stars

11,365

About Agent Framework

[![Microsoft Foundry Discord](https://dcbadge.limes.pink/api/server/b5zjErwbQM?style=flat)](https://discord.gg/b5zjErwbQM) [![MS Learn Documentation](https://img.shields.io/badge/MS%20Learn-Documentation-blue)](https://learn.microsoft.com/en-us/agent-framework/) [![PyPI](https://img.shields.io/pypi/v/agent-framework)](https://pypi.org/project/agent-framework/) [![NuGet](https://img.shields.io/nuget/v/Microsoft.Agents.AI)](https://www.nuget.org/profiles/MicrosoftAgentFramework/)

Our Verdict

A customer support agent that is open-source and self-hostable backed by 11.4k GitHub stars. Agent Framework documentation..

Features

Python and C#/.NET Support
Multiple Agent Provider Support
Middleware
Orchestration Patterns & Workflows
Foundry Hosted Agents (new)
Observability

Detailed Ratings

Ease of Use
8.2
Value for Money
8.7
Features
8.5
Support
7.9
Performance
8.6
Overall Rating
8.5 /10

Pros & Cons

Pros

  • Open-source β€” fully self-hostable and auditable
  • Active community with 11.4k GitHub stars
  • Python and C#/.NET Support
  • Multiple Agent Provider Support

Cons

  • Requires technical setup; less hand-holding than managed alternatives
  • Limited third-party reviews and benchmarks

Use Cases

Ticket triageHelpdesk automation24/7 supportFAQ deflection

Who Is It For?

Teams and individuals looking for customer support automation who value open-source flexibility and control.

#agent-framework#agentic-ai#agents#ai#dotnet#key

Frequently Asked Questions

What is Agent Framework?

[![Microsoft Foundry Discord](https://dcbadge.limes.pink/api/server/b5zjErwbQM?style=flat)](https://discord.gg/b5zjErwbQM) [![MS Learn Documentation](https://img.shields.io/badge/MS%20Learn-Documentation-blue)](https://learn.microsoft.com/en-us/agent-framework/)…

How much does Agent Framework cost?

Agent Framework is open-source and free to self-host. See https://github.com/microsoft/agent-framework for installation instructions.

Is Agent Framework open source?

Yes β€” Agent Framework is open source with 11.4k stars. The source code is on GitHub at https://github.com/microsoft/agent-framework.

Who should use Agent Framework?

Teams and individuals looking for customer support automation who value open-source flexibility and control.

Related Agents

Links & Resources