Decagon
VerifiedGenerative AI customer support agents that actually resolve
Released
2023
Country
United States
API
Available
Self-Host
No
Funding
Series C
Last Reviewed
2025-06
About Decagon
Our Verdict
A standout generative-AI support agent β Decagon's ability to take real backend actions, not just reply, makes it a strong choice for consumer brands drowning in tickets.
Features
Detailed Ratings
Pros & Cons
Pros
- High resolution rates
- Takes real backend actions
- Strong Zendesk/Salesforce integration
- On-brand responses
Cons
- Enterprise pricing
- Requires integration work
- Best with high ticket volume
Use Cases
Who Is It For?
Consumer brands and scaling companies that want AI agents to autonomously resolve tickets and take actions like refunds and updates
Pricing Plans
Enterprise
- Custom AI agents
- System integrations
- Analytics
- Dedicated success manager
- SLA
Frequently Asked Questions
How is Decagon different from a chatbot?
Decagon's agents don't just answer questions β they take actions in your systems (issuing refunds, updating orders) and resolve tickets autonomously, while staying on-brand with guardrails.
Does Decagon integrate with Zendesk?
Yes, Decagon integrates with Zendesk, Salesforce, and other helpdesks, layering its generative AI agents on top of your existing support stack.
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